How To Order

Payment Methods

Domestic Customers

1. PayPal
During checkout, you will be re-directed to Paypal to submit payment. The shipping address must match with Shipping Address on PayPal.

2. Credit Card
All Credit Card require a valid billing address.

International Customers

PayPal Only

Please contact us directly with the item you would like to purchase for estimate.

Shipping Options

Domestic Customers

All domestic orders are usually shipped via USPS or UPS. Packages generally arrives within 2-5 business days.

*Bigger item may take extra days depending on the shipping carrier.

As of 2024 January, in-store pick up is no longer available.

International Customers

International Customers will be e-mailed to select one of the shipping methods from the following options:

1. Priority Mail Express International
Although this is the most expensive method, it is also the quickest. Packages are usually delivered within 3-5 business days, and are insurable up to $200.

2. Priority Mail International
The most recommended shipping option for International Customers. Packages are usually delivered within 6-10 business days.

3. First-Class Package International
This an economical way to ship small packages weighing 4 pounds or less. Shipping time varies per country. In rare cases, it will take up to 3 weeks for delivery.

NOTE
- Delivery times are based on USPS estimates. In some cases delivery can be delayed due to unforeseen circumstances such as: bad weather, customs clearance, peak shipping seasons, etc.

-If a shipping option has not been selected after 48 hours of notification, Anime Jungle will cancel the entire order. If a payment was made, it will be refunded.

Shipping Insurance

We are not responsible for any damages or lost during shipping. We strongly recommend insure your package on the check out page. We are offering reasonable insurance option provided by NanoInsurace.

Cancellation Policy

Orders can be cancelled prior to being transaction is complete. Once an order is financially processed, it can no longer be cancelled. If you wish to modify your order, please contact us as soon as possible with your invoice number. All orders are usually shipped within 24 hours of receipt of payment. Orders placed after Monday afternoons and Tuesdays will be shipped out the following Wednesday. Shipping may take longer due to the shipping carrier's schedule or unexpected circumstances.

We reserve the right to cancel any order, based on the following criteria

1. Credit Card Errors
If a credit card charge was declined due to unauthorized usage or incorrect billing info, we will notify you via both phone and email. (NOTE: e-mails may end up in your Junk folder, please check). Customers will then have 48 hours to contact us to correct the information. If we do not receive any replies, the order will be cancelled.

2. Late Payment
If a payment request by Paypal isn't fulfilled within 48 hours of the order, Anime Jungle will cancel the order.Any payment received thereafter will be refunded.

NOTE
- Delivery times are based on USPS estimates. In some cases delivery can be delayed due to unforeseen circumstances such as: bad weather, customs clearance, peak shipping seasons, etc.

Return and Exchange Policy

All sales are FINAL.

Only the followings are exceptions.
-Products are manufacturer defected or contain damage not mentioned in the product(s) description
-Incorrect items are sent.

1. required to contact us within 7 days of the item(s) delivery.
Should one of the exceptions happen, customer is required to contact us within 7 days of the item(s) delivery. An exchange or refund will then be made available. Please contact us before returning any item, proper instrutions on return delivery will be provided by Anime Jungle

NOTE
- Delivery times are based on USPS estimates. In some cases delivery can be delayed due to unforeseen circumstances such as: bad weather, customs clearance, peak shipping seasons, etc.

2. Any refunds or exchanges will be processed after.
Any refunds or exchanges will be processed after we receive the item back from customer.

Merchandise Condition Note

We here at Jungle are proud to carry a vast assortment of merchandise, both new and pre-owned. We understand the risks of purchasing second-hand items on online vendors, so we do everything in our power to inform all our guests about our products to ensure you are 100% satisfied with your purchase. Below is a list of condition notes we place on all of our products. If you still have any questions or concerns about an item's condition, please feel free to contact us before any purchases. We would be happy to help you.

New

Brand New Items from distributors / Manufacturers

Pre-Owned Merchandise

*Merchandise in this category are all second-hand. May contain minor shelf damage unless noted otherwise. Please contact us about an item's condition before purchasing for more details*

Fully Sealed
Box never been opened / Seal has never been broken.

Used A
Box has been opened, item is in mint condition.
*No defects unless noted

Used B
Box has been opened, visual minor defects on box and/or item.
*No major defects/missing parts unless noted

Used C
Heavy damage to box and/or item, may contain missing/defective parts.
*Major defects will be noted. Please refer to item description or contact us before purchasing if necessary.