1.  Can I cancel an order after it has been placed?

You may cancel the order before the item(s) is shipped out. Please read the cancellation policy section for more detail.


2.  May I use another person's credit card?

We are sorry, but No. All payments must be authorized by the card holder.


3.  When will my package arrive?

Delivery times vary by location, but all domestic packages generally require 2-5 days to deliver. International packages vary by country. All orders have tracking numbers that can be checked at by customer.


4.  May I return an item?

Please look at our Return, Exchange policy.


5.  I am thinking to buy T-Shirts but I am not sure which size I should buy. If it does not fit, can I exchange?

If you need to know the exact size of shirts, skirts, or any kind of clothes, please ask us by phone or "contact us" form. We will be happy to assist you. However, after the order is shipped, it is not exchangeable, even if the shirt does not fit.


6.  I think my package is lost. What should I do?

We are not responsible for lost packages. When we ship out your merchandise, we will send a shipping tracking number from USPS. You can track your package by using the number.


7.  How much is the shipping?

The shipping fee is determined by the weight of the item(s). The easiest way to see how much the shipping costs is put items you would like to order and process your order. You will see the shipping cost in the order form. You may cancel the process until you press the "ORDER" button.


8.  I do not live in the United States. Can I order from outside the U.S? I am ordering but no shipping fees are showing.

Yes, we ship out anywhere globally. But as you see, the shipping fee of any order from outside the U.S can not be auto-calculated on our site. Our shipping department will contact you about your order and shipping price.


9.  Can the DVD you sell on the web store be played by any DVD players?

No. Basically, we carry Region 1 DVDs or some Region 2 DVDs (NTSC). You have to have an appropriate DVD player or multiregional DVD players. If you do not see any region code in the description of DVDs in our web store, it means the region code of the DVD is Region 1. If it's still unclear, please contact us.


10.  Do you take phone calls?

Sure. You can call us anytime. Please feel free to contact us Tel: 213-621-1661. Our business hour is Weekdays12pm to 7pm (Closed on Tuesday) 


11.  Can you send me a catalogue?

Sorry, but we do not print a hard-copy catalog because our inventory changes everyday. Please search our website for merchandise.


12.  Can I order items from Jungle Japan and pick them up in Jungle L.A?

We're sorry, but no.


13.  I'm having trouble emailing Jungle/ I' m still waiting for Jungle's reply...

If your e-mail to Jungle bounces or you have waited 48 hours or more for our reply, please contact us directly using our “Contact Form” in the contact us link. Tightened security on the internet may have cut down on viruses and spam, but legitimate email to and from our international customers is sometimes blocked, as well.